Terms of Service

Version: 2026-02-16

1. Binding Agreement

This Agreement is between SocialConductor.AI ("We", "Us") and you ("Licensee"). By connecting a Facebook Page to this Service, you unconditionally accept these terms. You represent that you have the legal authority to bind the entity owning the connected Page.

Age Restriction: The Service is intended for business use by individuals 18 years of age or older. By using the Service, you represent that you meet this requirement.

2. AI Technology Disclaimer & Duty to Monitor

• Probabilistic Nature: The Service uses Generative AI which is non-deterministic. It does not "understand" language; it generates statistically likely sequences of words.
• 2.1 No Agency or Binding Intent: Licensee acknowledges that AI-generated outputs do not constitute a legal admission, a binding promise, or a contract modification. No output from the AI shall be interpreted as an "inference" of Licensee’s intent or a waiver of any rights.
• 2.2 Mandatory Duty to Monitor: Because the AI cannot understand the legal consequences of its words, Licensee must monitor the Service daily. You are the final "Human-in-the-Loop." SocialConductor disclaims all liability for "hallucinated" promises or factually incorrect claims made by the AI.

3. License Grant & Data Rights

3.1 Limited License for AI Training: You grant us a worldwide, non-exclusive license to use User Data in an anonymized and aggregated format for the purpose of improving the Service and training AI models. This license is valid during the Term of this Agreement and for a period of twelve (12) months following termination.

3.2 Privacy & Transparency: You represent that you have provided adequate notice to your users (e.g., via a pinned post or Privacy Policy link on your Page) that an automated AI service is processing their public comments. For users in the EEA/UK, our processing is governed by our Data Processing Addendum (DPA), which incorporates the EU Standard Contractual Clauses (SCCs) and the UK International Data Transfer Addendum (IDTA).

4. Platform Compliance

Your use of the Service is contingent upon your compliance with Meta's Terms of Service and Community Standards at all times.

• Prohibited Content: You shall not use the Service to generate hate speech, harassment, nudity, or scams.
• Platform Risk: You acknowledge that automation carries inherent risk. We are not liable for account suspensions, restrictions, or bans imposed by Meta, regardless of whether such action was triggered by the Service.

5. Operational Limitations

The Service enforces mandatory hard-coded safety limits which cannot be bypassed:

• Loop Protection: No replies to self or admin comments.
• Rate Limiting: Mandatory 60-minute deduplication windows to prevent repeat replies.
• Content Filtering: Interactions under 4 words or flagged as unsafe are discarded automatically.
• Daily Safety Cap: Service suspends at 1,000 replies/day per Page as a spam circuit breaker.

6. Subscription & Refunds

Billing: Fees are charged monthly. You are responsible for all applicable taxes.

No Refunds: The Service is non-refundable, except where required by applicable law (e.g., EU/UK statutory cooling-off periods for consumers). Business-to-business transactions are final.

Service Availability: We do not guarantee 100% uptime. We are not liable for delays or interruptions caused by third-party APIs (Facebook/Google), network failures, or events outside our direct control.

7. Errors & Omissions

We are not liable for typographical errors, failure to reply to specific comments, or contextual mistakes made by the AI (e.g., misinterpreting sarcasm, tone, or culturally specific language).

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SOCIALCONDUCTOR.AI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

9. Limitation of Liability

OUR TOTAL CUMULATIVE LIABILITY TO YOU IS LIMITED TO THE AMOUNT YOU PAID TO SOCIALCONDUCTOR.AI IN THE THREE (3) MONTHS PRECEDING THE CLAIM. WE ARE SPECIFICALLY NOT LIABLE FOR ANY LOSS OF REVENUE, PROFIT, OR BUSINESS INTERRUPTION RESULTING FROM A META/FACEBOOK BAN, SUSPENSION, RESTRICTION, OR ALGORITHM CHANGE, REGARDLESS OF CAUSE. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

10. Indemnification

You agree to defend, indemnify, and hold harmless SocialConductor.AI and its officers, employees, and agents against any claims, damages, losses, and costs (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your violation of this Agreement; or (c) any AI-generated content published on your behalf — except to the extent such claims arise directly from SocialConductor.AI' own gross negligence or willful misconduct.

11. Dispute Resolution & Governing Law

A. Informal Mediation: Before filing any formal claim, you agree to contact [email protected] to attempt informal resolution. We will have 30 days to respond before formal proceedings may begin.

B. Governing Law: This Agreement is governed by the laws of the Commonwealth of Virginia, without regard to conflict of laws principles.

C. Binding Arbitration: Any unresolved dispute shall be finally settled by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, conducted in the Commonwealth of Virginia.

D. Class Action & Jury Waiver: YOU WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO BRING OR PARTICIPATE IN ANY CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING.

12. Termination

You may terminate this Agreement at any time by disconnecting your Page in the Dashboard. We may terminate your access immediately for material violation of these Terms or Meta's Community Standards. Upon termination, we will delete your personal data within 30 days, except that anonymized analytics data may be retained for up to 24 months for security and improvement purposes, consistent with our DPA.

13. General Provisions

Assignment: We may assign this Agreement to any successor in interest in connection with a merger, acquisition, or sale of assets without your consent. You may not assign your rights under this Agreement without our prior written consent.

Force Majeure: We are not liable for failure or delay in performance caused by events beyond our reasonable control, including internet outages, government action, acts of God, or platform shutdowns by Meta or Google.

Severability: If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement: This Agreement, together with the DPA (for EEA/UK users), constitutes the entire agreement between the parties and supersedes all prior negotiations, representations, or understandings, written or oral.

Amendments: We may update these Terms at any time. We will notify you of material changes via email to your registered address or in-app dashboard notification at least 30 days prior to the effective date. Continued use of the Service after the effective date constitutes your acceptance of the revised Terms.