1. How SocialConductor.AI Works

SocialConductor.AI connects your Facebook and Instagram accounts to an AI assistant that answers public comments and direct messages in your own voice — around the clock, inside the rules you set.

End-to-End Flow

Key Concepts

2. Trial Period & Subscription Plans

Your 14-Day Free Trial

Every new account starts with a 14-day free trial — no credit card required. Here is exactly what happens at each stage:

Subscription Plans

Plans are per-page per-month. Select pages using checkboxes on the Dashboard and use PayPal checkout. Hard daily safety cap: 1,000 replies per page, regardless of plan — this protects your account from Facebook velocity bans.

3. Setup Wizard

New users are automatically redirected to the 6-step Setup Wizard after their first Facebook login. You can re-run it at any time from the sidebar.

4. The System Prompt

The system prompt is the most important setting in the app. It defines who your AI is and how it speaks. The AI reads this prompt before every single reply — it is never visible to your customers.

What to Include

• Business identity: Your business name, industry, and what you sell or do.
• Tone of voice: Friendly, professional, concise, enthusiastic, formal, etc.
• Key information: Hours, location, contact details, website URL.
• Response rules: "Always end with our phone number" or "Never discuss competitor pricing".
• Call to action: "When someone asks about orders, direct them to example.com/order".
• Length limit: "Keep all responses under 2 sentences" or "Use bullet points for FAQs".

Example Prompts

You are "Mario's Trattoria Assistant", a warm and welcoming helper for our Italian restaurant in Chicago. We serve authentic pasta, pizza, and seafood. Our hours are Mon–Sat 11am–10pm, Sun 12pm–8pm. For reservations, always mention our website (www.mariostrattoria.com) or phone (312-555-0199). When customers ask about specials, mention that our chef posts daily specials on our Facebook page. Keep responses under 3 sentences and always end with "Buon appetito! 🍝"

You are the AI assistant for "Glow Studio" — a boutique hair and nail salon in Austin, TX. You are friendly, upbeat, and conversational. Our services include haircuts, coloring, manicures, and facials starting at $35. For bookings use our online scheduler at glowstudio.com/book. If asked about pricing, always say prices "start from" rather than quoting exact totals. Never promise specific appointment times — always direct people to book online. End every reply with a beauty-related emoji.

You are the virtual assistant for "IronCore Gym". You are motivational, direct, and energetic. We offer personal training, group classes (HIIT, yoga, spin), and open gym 24/7. Monthly memberships start at $29. For new member inquiries, direct them to our "Free 7-Day Pass" offer at ironcoregym.com/trial. When someone asks about classes, tell them our schedule is posted every Monday. If someone mentions an injury or medical concern, always recommend they consult a doctor first. Keep responses to 2–3 sentences max.

5. Operating Schedule

The schedule controls when the AI processes incoming comments. This is critical for businesses that want to maintain a "human feel" — a comment at 3am getting an instant reply can feel unnatural.

Schedule Modes

The Leads Vault

When a comment arrives outside your schedule, it is saved to the Leads Vault and answers it automatically once your schedule reopens — so no lead is ever lost.

6. Channels: Comments & Messenger

Comment Reply

When enabled, the AI monitors your Facebook Page's public posts for new comments and replies automatically. The AI reads the full thread context (original post + recent comments) before generating a response.

• Reply Threading: The AI can have multi-turn conversations. If a user replies to your AI's comment, the bot will continue the conversation thread.
• Self-Reply Protection: The AI will never reply to comments made by your own Page admin account.
• Conversation Detection: If a user continues a conversation (replying to the AI), the 60-minute deduplication window is bypassed to allow natural back-and-forth.

Messenger Reply

When enabled, the AI handles incoming Messenger DMs. It also captures:

• Postbacks / Button Clicks: Logged when users tap buttons on your Page's quick replies.
• Read Receipts: Logged when users read AI-sent messages (shown in your Logs).

7. Simulation Mode

Simulation Mode is a critical safety feature. When enabled, the full AI pipeline runs — comment detected, prompt processed, response generated — but the reply is saved to your Logs only and never posted to Facebook.

When to Use Simulation Mode

• When you first set up a new page and want to test your prompt.
• After making major changes to your system prompt.
• Before a product launch or campaign, to preview AI replies.
• If you have concerns about a specific type of comment (test with a friend's account).

Publishing Simulated Replies

In the Logs view, simulation entries have a 🚀 Post Now button. Click it to manually publish the AI's draft reply to Facebook — giving you editorial control over each response.

8. Media Manager

The Media Manager is your image library and social publishing scheduler. It posts images directly to your Pages.

Upload & AI Caption

When you upload an image, the AI looks at it. Within seconds you receive 3 ready-to-post captions:

• 😂 Funny — Casual, lighthearted tone with humor
• 👔 Professional — Formal, brand-focused copy with hashtags
• 🔥 Viral — High-energy caption optimized for engagement

Visual Editor

Click 🎨 Edit Image to open the in-browser image editor. Features include: crop, resize, rotate, flip, apply filters (brightness, contrast, blur), add text overlays, and draw annotations. Edits are saved as a new copy — the original is preserved.

Scheduling

Select images using checkboxes, then use the bulk action bar to:

• Schedule to Specific Date: Choose exact date/time for publication.
• Random Future: System picks a random time in the near future to spread posts naturally.
• Post Now: Immediately publish to the selected Page.

The scheduler runs every 5 minutes. Published posts show a 🔗 View button linking directly to Facebook.

Storage Limits

📷 Shooting on a real camera? You can upload straight from a Canon, Nikon, or Sony body (including RAW) over a private SFTP connection — see Section 28 — Camera Direct Upload.

9. AI Settings Guide

Open Dashboard → your page → ⚙️ Edit AI to find every setting below. Each setting applies to one page only, so you can run a playful community page and a formal business page side by side. Changes take effect on the next reply — no restart needed.

How replies sound

When the AI must always reply, or must stay quiet

Alerts and protection

Automatic content (optional)

These post to your page on their own, within a weekly limit you choose. All are off until you turn them on, and results appear in Polls & Q&A.

Instagram and reviews

Instagram-specific automation, Reel recommendations in DMs, and Business Review replies have their own cards further down the same page. See Section 18 for Instagram.

10. Reply Confidence & Review Modes

Every reply the AI writes gets a confidence score from 0% to 100%. It answers one question: how much does this reply deserve a second look from a human?

What the score means

A score drops when a reply mentions details it could not verify from the comment or the post (names, numbers, prices, links, contact details), makes a commitment or promise, touches a sensitive topic, or just repeats the commenter.

Where to see it

• Comment Logs: every reply shows a confidence badge, and the 🛡️ Confidence card at the top shows how often you edited low-confidence replies versus high-confidence ones.
• Analytics → 🛡️ Reply Confidence: your average, what is pulling it down, what to do about it, and whether the score actually predicts the replies you edit. See Section 15.

Review modes

Choose a mode in the Confidence card on the Logs page:

What to do when your average is low

1. Read the lowest-scored replies in Comment Logs. If they were right, the score is just being cautious.
2. If they were wrong, look at What is pulling it down in Analytics. Each cause comes with a fix.
3. Add the facts that matter (product names, models, prices, dates, specs) to your System Prompt, so the AI works from your real information instead of guessing.
4. If the score predicts your edits, switch to Auto, or set “Always hold below” so risky replies wait for you.
5. If it does not, leave it on Record only and keep collecting data. It usually takes around 20 scored replies to tell.

11. How Replies Are Protected

Before any reply goes out, SocialConductor runs automatic checks designed to keep your page safe, on-brand and human. When a check stops a reply, the Comment Logs shows a reason badge, so you can always see why something was skipped or held.

What is checked

Held drafts

Anything held for you appears in Comment Logs with an AI-written draft and Send and Edit buttons. Turn on Safety Alert Notifications to be emailed the moment something needs you.

12. The Leads Vault

The Leads Vault makes sure you never lose a customer who comments while your business is closed. It works with the Operating Schedule feature.

How It Works

1. A comment arrives while your schedule is closed (for example, 11pm on a Saturday).
2. Instead of ignoring it, SocialConductor saves it to the Vault with the commenter's name, the post, and the time.
3. When your schedule reopens, the saved comments are answered automatically, with the full context of the original conversation.
4. Each comment is answered once — no duplicates.

13. Social Listening

Social Listening is the AI's ability to understand the context of a conversation — not just the single comment.

What the AI Reads Before Replying

• The original post: what the post said (for example, “Just launched our new summer menu! 🌞”).
• The recent conversation: other comments on the same post, to understand the mood of the room.
• The specific comment: the one it is replying to.
• Your voice: your System Prompt, plus any replies you wrote by hand or examples you approved.

How It Affects Replies

• Matches the mood — empathetic when someone is unhappy, upbeat when people are celebrating.
• Stays relevant to the post's topic.
• Works in links or details from your System Prompt when they genuinely fit.

14. Timing & Natural Pacing

SocialConductor is designed to look like a thoughtful person, not a script.

15. Analytics Guide

Open it from Dashboard → your page → 📊 Stats. Use the time buttons (24H / 7D / 30D / 90D / All) to change the window.

The Dashboard Overview

The Dashboard shows every page at a glance, with items that need your attention and the day's tips. Directly under the tips is the 🔥 Hottest post right now card:

• It shows the one post getting the most new comments at the moment, with its live comments, reactions and shares and how many comments arrived recently (in the last hour, or the widest window with activity).
• It refreshes by itself about every 45 seconds while the Dashboard is open, so you always know where the action is.
• Open post takes you to the post on Facebook and Comment logs to the replies on it.
• If Facebook cannot be reached for a moment, the card still shows the post with the comments we have handled and marks reactions and shares as unavailable. It recovers on its own.
• It only shows your own pages, and currently covers Facebook posts.

Top Cards

Under them, 🎯 Quick Actions jump to Leads, Templates, Polls & Q&A, Bad Replies, Moderation and Viral Examples.

🎭 AI Voice Health

Shows how often your replies go out without you editing them (the AI Contribution Rate), how many were sent, and how many you edited. A high rate means the AI sounds like you. If it is low, the 💡 AI Voice Recommendation beneath it suggests what to change, and links to your Reply Confidence panel.

📈 AI Quality Over Time

One chart, four lines, one point per day with enough data. Hover any point to see how many replies it is based on.

When the lines meet or cross

• Confidence and Edit rate: a crossing on its own means nothing — they run in opposite directions. Compare the edit rate with 100 minus confidence instead. At 67% confidence the AI expects about 33% of replies to need edits. Edits well above that mean it missed problems the score cannot see (usually tone or voice): review your prompt. Edits at or below that mean the score is doing its job.
• Confidence and Star rate: no special meaning. Stars are normally far below confidence, so they rarely meet. Both rising together is a very good sign.
• Edit rate and Star rate: edit rate dropping below star rate means you are praising more than correcting. Rising above means you are correcting more than praising — check the voice settings.
• Calibration and Confidence: the dashed line sits on the blue line on days when you edited none of the scored replies. It rises above blue when the score was about right or too cautious. It dips below blue only when you edited more than twice as many replies as the score predicted — meaning confidence was misleading that day.

Above the guide, the Latest reading line explains the most recent day in plain words. Days with very few replies swing hard (1 edit out of 1 reply reads as 100%), so judge trends, not single days.

🛡️ Reply Confidence panel

• Your average and its band (Healthy, Moderate or Needs attention), over the selected window.
• What to do — concrete steps that change with your numbers (see Section 10).
• What is pulling it down — the most common causes with how many replies each affects, and a fix for each.
• Does the score predict your edits? — edit rates for Low, Medium and High replies. If Low replies are edited much more than High ones, the score is working and holding replies is worth turning on.
• Mode — your current review mode, with a button to change it in Comment Logs.

Other charts and tables

• Engagement Timeline: daily interactions. Drag to zoom.
• Peak Activity Hours: when your audience is most active (shown in UTC). Use it to set your operating hours and Peak Hour lock.
• Top Engaged Users: your most active commenters.
• 📊 Engagement Score Per Post: posts ranked by conversation quality — it weighs the number of different people who commented more than the raw comment count.
• AI usage: AI calls, tokens and estimated cost for the period.

Optimization Insight

If your activity suggests a different plan would serve you better, a 🚀 Optimization Insight banner appears with a specific recommendation.

16. Reading the Comment Logs

Access via: Dashboard → any page card → 📋 Logs

The Conversation View

Each log entry is displayed as a chat bubble pair:

• Grey bubble (left): The user's original comment or message
• Blue bubble (right): The AI's reply. If empty, a protection check skipped the comment, it was held for you, or Simulation Mode was on.

Log Types Explained

Every reply also shows a confidence badge. See Section 10.

Searching & Filtering

• Use the search bar to find logs by user name, message text, or AI reply text
• Use time filters (24H / 7D / 30D) to narrow the view
• Use per-page dropdown (20/50/100) to see more records at once
• Use Export CSV to download all log data for CRM import or offline analysis

17. Alerts & Notifications

Configure alerts in ⚙️ Profile → Alert Triggers. Alerts go to your registered email address. Safety and content alerts for a specific page are set in Edit AI.

Email frequency can be set to Immediate, Daily Digest, Weekly Summary, or Disabled. On iPhone you can also receive push notifications (Section 30).

18. Instagram Features

SocialConductor.AI supports both Facebook and Instagram through the same platform. Instagram is connected via your Facebook Business account or directly as an Instagram Business/Creator account.

Connecting Instagram

On the login page, use Login with Facebook if your Instagram Business account is linked to a Facebook Page (most common), or Continue with Instagram Only for standalone Instagram Business/Creator accounts. After connecting, you'll see your IG account listed under each Facebook Page it's linked to on the Dashboard.

Instagram Comment Replies

When someone comments on your Instagram posts, the AI generates and posts a reply — exactly like Facebook comments. Log entries show a 📸 Instagram badge so you can distinguish them from Facebook activity at a glance.

Instagram DMs

Instagram Direct Messages are handled automatically when DMs is toggled ON in ⚙️ Edit AI. The AI reads the incoming DM, generates a contextual reply, and sends it back via the official Messenger API. Requires instagram_manage_messages permission.

Editing Instagram Replies

Instagram does not allow editing comments via API. When you click ✏️ Edit on an Instagram log entry, SocialConductor deletes the original reply and posts a new one with your edited text. The log entry is updated with the new comment ID automatically.

Platform Filter in Logs

The Logs page has a tab bar at the top: 🌐 All, 🔵 Facebook, and 📸 Instagram. Click any tab to see only that platform's activity. The filter persists across time frame changes.

Instagram Analytics

When Instagram is linked, the Analytics page shows a dedicated Instagram Insights card with: follower count, total posts, 28-day reach, impressions, profile views, follower delta, and a recent media grid. The AI Insight Report also incorporates your Instagram data alongside Facebook metrics for cross-platform recommendations. Requires instagram_manage_insights Advanced Access.

19. IG Following & Personal List

You may not want the AI to automatically reply to accounts you personally follow on Instagram, or specific Facebook commenters you've marked as personal contacts. The Personal List and IG Following Sync give you granular control.

How It Works

When someone on the Personal List or IG Following list comments, the AI still generates a reply — but holds it as a draft instead of posting. You'll see it in the Logs with a 📸 IG Following — DRAFT HELD or 🙋 Personal — DRAFT HELD badge, plus a "AI would have replied: …" preview. You can post the draft with one click or write your own reply.

IG Following Auto-Sync

Meta does not expose the following list for Business/Creator accounts through its API. Instead, you import it manually from Instagram's data export — a one-time process you can repeat whenever your following list changes.

How to Import Your Following List

1. Open Instagram → tap the ☰ menu (top right) → Settings and activity
2. Search "down" in the settings search bar
3. Tap Download your information — this opens Meta Accounts Center
4. Tap Create export
5. Select your Instagram account → under Connections, select Following
6. Set the format to JSON → submit the request
7. Wait for the email from Instagram (usually a few minutes to hours)
8. Download and extract the ZIP → find following.json inside the connections/followers_and_following/ folder
9. Go to Moderation Panel → 📸 Instagram Following → expand ⬆️ Import from Instagram Data Export → upload the file

Per-Account Toggle

In the Moderation Panel, each person on the Personal List or IG Following list has a toggle switch:

• ✋ Hold (default) — AI generates a draft but holds it for your review
• 🤖 Auto — AI replies normally, just like any other commenter

Adding to Personal List Manually

From the Logs page, click the 🙋 Personal button on any log entry to add that commenter to your personal list. Facebook users can only be added manually (Facebook's API does not provide a friends/following list for Pages).

20. Moderation Panel

Accessible from the sidebar or via the Logs page, the Moderation Panel gives you full control over who the AI responds to.

Sections

Search

Use the search bar at the top of the Moderation Panel to filter any list by username. The search applies to all sections simultaneously.

Pagination

Each section shows 20 entries per page. For large IG Following lists, use the page number controls at the bottom of each section to navigate.

CSV Exports

Three export buttons at the top right download each list as a CSV file:

• ⬇️ Blocked CSV — username, reason, blocked date
• ⬇️ IG Following CSV — username, bot reply status, date added
• ⬇️ Personal CSV — username, bot reply status, date added

The Logs page also has an ⬇️ Export CSV button in the timeframe bar that downloads your last 5,000 interactions including all message content, timestamps, and reply types.

21. Conversation Depth Limits

By default the AI replies once per thread (depth = 1). That prevents runaway back-and-forth that uses up your daily replies and can feel spammy. Raise the limit per platform in ⚙️ Edit AI → 🔁 Conversation Depth Limits.

How it works

In the Logs

When the limit is reached, the entry shows a red 🔁 Depth Limit badge explaining how many times the AI replied, the maximum, when the last reply went out, and a link to the setting.

Each reply counts against your plan

Every reply, at any depth, counts toward your daily plan allowance. Keeping depth at 1 keeps your usage lowest.

22. Lead Funnel

The Lead Funnel converts first-time DM senders into buyers using an automated sequence — without requiring any third-party tools.

Setting it up

Go to ⚙️ AI Settings → 🎯 Lead Funnel. Enable it for Facebook, Instagram, or both. Then configure:

AI Generation

Click ✨ Generate with AI to have the AI write all fields automatically. You can seed it from:

• None — enter your niche and topic hints manually
• 🅰️ Prompt A — uses your existing AI persona as the voice reference
• 🅱️ Prompt B — uses your B variant if configured

Always review and edit the generated content before saving — the AI gives you a strong starting point that you personalise.

Funnel Contacts

Every person who enters the funnel is tracked in the Funnel Contacts table (expandable at the bottom of the Lead Funnel settings). Columns show their PSID (anonymised), platform, current stage (welcomed → topic_sent → in_automation), which topic they chose, and last activity time.

23. Block & Hide — Platform-Level Actions

The Block and Hide buttons on the Logs page act on Facebook itself, not just inside SocialConductor.

Block User

Clicking 🚫 Block User on a log entry does two things:

• Adds the person to your Blocked list — the AI ignores all their future comments and DMs.
• Blocks them from your Facebook Page, so they can no longer comment publicly.

Hide Comment

Clicking 👁️ Hide Posts does two things:

• Hides that person's entries from your Logs view.
• Hides that specific comment from your Page's public view. The commenter can still see it (Facebook's standard hide behaviour), but nobody else can.

24. Bell Notifications

The 🔔 bell icon in the top-right topbar appears on every page and shows system alerts relevant to your account.

Alert types

Dismissing alerts

Click the ✕ button on any alert to dismiss it. Dismissed alerts stay dismissed for your account. Usage alerts reappear the next day automatically since their key includes today's date. Maintenance alerts stay dismissed until a new message is posted.

The badge

The number on the bell shows how many active, undismissed alerts you have.

25. Security & Privacy

26. Billing & PayPal Integration

How Payments Work

1. Select one or more pages using checkboxes on the Dashboard
2. A yellow billing bar appears — choose your plan (Basic/Enhanced/Enterprise) and billing type (30 Days or Recurring)
3. The total is calculated server-side (not modifiable by the client)
4. Click the PayPal button and complete payment in the PayPal pop-up
5. On success, the selected pages are instantly upgraded in the database
6. A subscription expiry date is set 30 days from payment

Automatic Downgrade

When you log in to the dashboard, the system checks all your pages for expired subscriptions. Any page whose subscription has ended is automatically moved to the Free plan. You will see a notification in the dashboard.

Coupon Codes

Promo codes can be redeemed in the "Redeem Coupon" bar on the Dashboard. Each code adds a fixed number of bonus credits to a selected page. Bonus credits are used as an overdraft once the daily plan limit is reached. Each coupon is single-use.

27. Troubleshooting

28. Camera Direct Upload (SFTP)

Camera Direct Upload lets you push photos straight from a camera body into your Media library over a private, encrypted SFTP connection. Modern Canon, Nikon, and Sony cameras can FTP images as you shoot — this feature gives each account its own isolated SFTP login, auto-develops the images (including RAW), and drops them into an approval queue. It was built for event, airshow, and trackside photographers who want shots online minutes after pressing the shutter.

How it works

1. Provision a session. In the Camera panel, name your shoot and click Provision. You receive a dedicated SFTP host, port, username, and password. The password is shown once — store it in your camera's FTP settings right away.
2. Configure your camera. Enter the host/port/username/password in your camera's FTP/SFTP transfer settings. Passwords are alphanumeric-only for compatibility with camera virtual keyboards (Canon 1DX/R-series reject special characters).
3. Shoot. As images transfer, the server picks them up automatically, develops RAW files, applies adaptive enhancement, and stores the result.
4. Review & approve. Uploaded shots land in the Ingest queue. Approve the keepers (they move into your Media library and become postable like any other image) or reject the rest.

Image processing

Every upload is processed entirely in memory and stored exactly like a web upload, so it works with scheduling, captions, and posting with no extra steps. When AI editing is enabled, your photos get gentle automatic improvements and are resized for posting. With AI editing off, RAW files are still converted but otherwise left untouched.

Security & isolation

• Each account gets its own private upload login — you can only ever see your own uploads.
• SFTP passwords are stored encrypted at rest and can be rotated at any time from the Camera panel (rotating also re-creates the login if it was lost during a server rebuild).
• Every state change (provision, rotate, file received, ingest, approve, reject) is written to an audit event log.
• Upload paths are validated to block path-traversal attempts before any file is processed.

29. OpenClaw & Claude Code

OpenClaw lets you run your SocialConductor pages from outside the web dashboard — from a chat app, from Claude Code, or from the SocialConductor iPhone app. Ask in plain language (“pause replies on my airplanes page”, “show me yesterday's leads”) and your assistant does it for you, without opening a browser.

Linking your account

1. Ask your chat app or the mobile app for a link. You receive a one-time link that expires quickly.
2. Open the link and sign in with Facebook, the same way you do on the website. This ties the connection to your real pages.
3. Once linked, your app or assistant is authorised. There is no password to share or paste.

If a link says it has expired, just ask for a fresh one. You can have it set up again at any time.

What you can do

The Magic Prompt

Instead of writing a System Prompt from scratch, ask for a Magic Prompt. It reads your Facebook Page's profile (bio, about, description, categories) and drafts a tailored prompt, which you can steer with optional hints about your voice, your audience, and things to avoid. It is the same feature as “auto-generate prompt” on the website (Section 4).

Using it with Claude Code

Add the SocialConductor skill to Claude Code (or any OpenClaw-compatible assistant), link your account once, and you can manage your pages by chatting. The skill describes what it can do, so you can simply ask “what can you do for my page?”.

Safety and privacy

• Access is limited to the pages you linked. Nobody else's data is reachable, exactly as on the website.
• Usage is rate-limited to protect your account.
• Sensitive changes, like sending a reply or changing your prompt, only happen when you ask for them.
• To remove access, contact support and we will disconnect it for you.

30. iPhone App

The SocialConductor iPhone app puts your comment automation in your pocket. It is available on the App Store and shows the same data as the web dashboard, so anything you do in the app appears on the web and the other way round.

Download on the App Store →

Signing in

1. Open the app and tap to connect. It opens a Facebook sign-in, the same as on the website.
2. Approve access. You return to the app, already signed in.
3. Your sign-in is kept in the iPhone's secure storage (the Keychain) — never as plain text — so you do not need to sign in again each time.

What you can do in the app

• Chat view of conversations across your platforms, with date separators and a tab for each platform.
• Status and control: pause or resume replies, hold drafts, and turn Vacation Mode on or off.
• Comment logs with the comment's context, and one-tap AI reply regeneration inside the reply editor.
• Leads and moderation: review captured leads, block or unblock people, and post manual replies.
• Instagram Live auto-reply switch in settings.
• AI Insights card with a short written summary of what is working and what to watch.
• Magic Prompt for quick onboarding.
• Push notifications when the AI posts a reply for you (not in Simulation Mode) and when a new Business Review arrives. Allow notifications the first time the app asks.

Coming next

Facebook and Instagram are fully supported. YouTube and TikTok control from the app, deeper analytics views, and per-platform settings screens are on the way. Until then, use the website for those, and email alerts (Section 17) to stay on top of activity.

If sign-in stalls

31. Contact & Support

Reach the SocialConductor.AI team directly. Typical response time is 24–48 hours, Monday–Friday.

For account-specific requests, email from the address on your account and include your Page ID so we can verify and resolve faster.